Help Desk Pilot - Web Based Help Desk Software 2.2.0 |
Version: 2.2.0 |
Freeware By: Shalin Jain  |
| Downloads: 153 Hits: 2127 |
Source: YES |
report broken  |
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Description of Help Desk Pilot - Web Based Help Desk Software :
Help Desk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Available in both Free and Commercial editions, Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would have moved to a more advance helpdesk management solution. As an administrator you have 100% control over your helpdesk activity. With announcement and news feature keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and lot more.
Related:
Customer Service, Customer Support, Email Management, Email Ticketing, Email Tickets, Help Desk, Help Desk Software, Help Desk Solution, Mssql, Mysql, Php, Php Mysql Ticketing System, Support Management, Support Ticketing Software, Support Ticketing System, Web Based Ticketing |
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