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Description
Organize your customer requests. Create tickets via login or via email. Unlimited end-users and unlimited customer service reps. Color coded status codes. Customizable autoresponses. Mutliple themes. Customer can choose their own theme or admin can lock in one theme. Task manager. Priority tickets. Automatic escalation feature. Works on any server and any platform. Additional modules available including PDA "On the Go" module and Live Help module.
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