Description of Customer Helpdesk :
Allows you to establish an online support center for your customers. Features include: automatic reply to support tickets, canned texts, reply acknowledgement, users add comments & upload attachments to tickets, sortable tickets listing, history tracking, set ticket status, flag & unflag ticket, add support issues, customizable email contents. Add reply directly to FAQ (integrate with Comdev FAQ Support). Installation wizard, easy plugin with single snippet. Free installation support.