Description
Remote Assistant is designed to help developers in providing customers with better help & support over the Internet or LAN. It is a fully functional and inexpensive replacement for pcAnywhere. Remote Assistant runs on background in your system tray minimized. When a remote user (customer) requests assistance using free Remote Host software (also available at www.contextsoft.com) Remote Assistant will notify you by displaying a message box. You will then be able to:Chat with the remote user;Capture remote computer's screen;Manipulate with the mouse and keyboard and Tranfer files and clipboard content to and from the remote computer.Remote Assistant software is very simlpe to use and has several advantages over similar software like pcAnywhere or VNC:Allows to customize look & feel of RemoteHost application, used by your customers, use your icon, logo, provide custom/localized messages, specify port aliases.It requires No configuration or administration at the remote site and very little configuration on the assistant site.It does not require any ports to be opened on your customer's computer and therefore presents no security threat.It is totally free for your customers. You can distribute Remote Host software with your application and preconfgure it so, it will know how to connect to your help desk. All your customers will need is internet connection. Below you find a simple code that invokes RemoteHost.exe with the parameters.It is very small and is easy to download and install.It allows several customers to connect to your computer at the same time.
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