Description of MeterMaid :
In MeterMaid, tickets are entered by a limited known set of users (e.g. a helpdesk, which provides first-tier support and triages the problem), an administrator is automatically contacted, and he or she assigns the ticket to a specialized worker, who is then automatically notified of the assignment. This also has automated processes to track production outages. MeterMaid was built using Sybase and has complete client implementation in the form of CGI scripts. Complete POD documentation for the API is embedded in the modules. A simple alert script client to enter advisory tickets for the mon package is included in the alert.d directory.
ASP
